Log in to your account and navigate to SHIP FOR ME (You Buy Packages) then NEW INCOMING ORDER.   Fill in all fields and enter 'n/a' in fields without information.  If a package contains multiple items, please enter the items individually along with its details.

Yes. Registering your packages in advance would help us identify them faster and allows us to notify you right away if there's any damage to the package or its contents upon arrival.

We will receive it and provide photos in the 'Messages' section of your account (if your name or User ID numbers appears on the label) for reference. After that, you need to register the package to your account. 

The 45-day free storage period starts from the day we receive your package. You can find the exact date in the message we sent, which includes uploaded photos of your package.

Log in to your account and navigate to SHIP FOR ME (You Buy Packages) where you'll see the status of all the packages you've purchased.

Register your package first with the information that you have. As soon as you get the tracking number, log in to your account, navigate to the  MESSAGES  tab and send us a message from there or CONTACT US directly.

Log in to your account, navigate to the  MESSAGES  tab and send us a message from there or CONTACT US directly.

We store each package FREE for 45 days  from the day of receipt, then we charge US$1.00 per package per day thereafter. 

Upon receiving your package/s, we will update the status in your account.  You can also view photos of your package by checking the 'MESSAGES' tab in your account. 

When you request shipping, the information is required for customs declaration. Any incorrect details may delay shipping or customs clearance.

90 days including the 45 days free storage period. We recommend logging in to your account from time to time to stay updated about the status of your packages.

We recommend logging in to your account from time to time to stay updated about the status of your packages. When your free storage expires, the status in your account will be updated to 'FREE STORAGE EXPIRED.'

Yes. Upon receipt, we carefully inspect the packages to promptly notify our customers of any potential product defects or damages.

A package's tracking number isn't always updated immediately. Tracking information may take 48 hours to show. If there's no update after that, Contact Us and we'll be happy to look into it for you.

We will inform you right away. This is something you have to work out with retailer or sender, although we will help in any way we can.