The K-Addy - Service Updates

🌟Black Friday 2025 Deals At The K-Addy

2025.11.18

📢Membership Portal Status Update

Our membership portal is now accessible after experiencing a temporary outage that began last night. The issue has been addressed by our hosting provider, and the portal should be functioning normally again. As the system continues to stabilize, there may still be brief interruptions throughout today. If you encounter any difficulty accessing the portal, please wait a moment and try again. We appreciate your patience while we ensure everything is running smoothly.

For urgent questions or requests, please email us support@thek-addy.com.

Thank you for your patience and understanding!

From: The K-Addy Team

2025.11.17

📢Membership Portal Maintenance Notice

Our Membership Portal is currently unavailable due to ongoing maintenance. We're updating a few things to improve your experience and the system will be back online as soon as possible. Our tech team is actively working on it and we appreciate your patience at this time.

If you have any urgent questions or requests, please email us support@thek-addy.com.

Thank you for your patience and understanding!

From: The K-Addy Team

2025.09.27

📢Chuseok Holiday Notice (Korean Thanksgiving Holidays)🍂

We’ll be taking a short break to celebrate Chuseok! Please note our warehouse and forwarding operations will be closed from October 3 to 9, 2025.

📦 Shipping & Forwarding: Processing of new shipping requests will be temporarily paused.

🛒 Shop For Me: Requests will be partially processed and may take longer.

🚚 Korean Domestic Deliveries: Deliveries will be temporarily paused during this period.

⏰ Resumption of Services: All operations will resume on October 10, 2025.

Thank you for your understanding and patience. Wishing you a wonderful and festive Chuseok! 🌕

From: The K-Addy Team

2025.09.05

📢 Scheduled Server Maintenance Notice

We'll be performing server maintenance on September 12, 2025, at 9:00 PM KST. During this time, access to your membership portal account may be temporarily unavailable for up to 60 minutes. This upgrade is part of our ongoing efforts to improve speed and overall performance.

The homepage will remain fully accessible. For urgent requests, please email us support@thek-addy.com.

Thank you for your patience and understanding!

From: The K-Addy Team

2025.08.23

📢 Notice Regarding U.S. Bound Shipments

Due to recent updates to U.S. customs regulations, EMS Korea Post service to the United States will be temporarily suspended effective August 25, 2025. This change follows a major U.S. policy update: the $800 duty-free limit will end on August 29, 2025, requiring all incoming parcels to go through customs clearance and be subject to import duties and taxes.

EMS Premium service to the United States will remain available without interruption, ensuring that your parcels continue to be delivered safely and on schedule. Please note that the rates shown in our Shipping Fees table reflect EMS Premium pricing.

We appreciate your understanding and continued support during this transition.

From: The K-Addy Team

2025.08.19

📢 Oversized Package Policy

Starting September 1, 2025, packages received at our warehouse that are 120 centimeters or longer or weigh 10 kilograms or more—even if any side is under 120 centimeters—will be considered over sized. An $8 handling fee per over sized package will apply. For transparency, we’ll provide proof-of-weight arrival photos of these packages.

This policy regarding over sized packages is included in our Terms of Use, but was not strictly enforced in the past. However, due to a recent increase in over sized packages received at our warehouse, we will now apply this policy strictly to ensure efficient warehouse operations and safer handling of all packages.

From: The K-Addy Team

2025.08.07

📢 Website Update Notice

We recently experienced some technical issues on our website. Most pages are back to normal, but a few are still being updated. The good news is, our membership portal is fully up and running without any issues.