By default, we consolidate and re-pack your selected packages to minimize volumetric and billable weight. If you have specific consolidation or packing instructions, please include them in the additional details section of your shipping request. Consolidation takes 3 to 5 days. Once a shipping request is submitted, changes to the package list are normally not allowed, as they require our team to restart the process all over again. If you request an exception to add or remove packages after shipping request submission, a $10 re-processing fee will apply. 

Local retailers often use over sized boxes and excessive padding, which are unsuitable for international shipping. When necessary, we repackage items into appropriately sized corrugated boxes to ensure better protection during transit and to help lower shipping costs. 

When submitting a  'New Incoming Order', use the checkboxes at the bottom of the  form or leave a note in the 'Additional Details' section.

When submitting a  'New Incoming Order' form, check the appropriate box for 'Inclusions Only'  at the bottom of the form. Enter your instructions or descriptions of the items you want to discard or keep in the 'Additional Details' box. Additionally, you can send us an email with images indicating which items you'd like to discard or keep. We will get in touch with you for clarifications , if necessary. Additional fees will apply for detailed photographs of inclusions, and the cost will vary based on the level of detail requested. Check our Inclusions Only Service details.

When requesting 'Inclusions Only' you have two choices for processing speed. 

• Standard : 3 to 7 days

• Priority : 2 to 3 days.

Yes. Simply reach out to us thru our membership portal's messaging system to let us know your special instructions and we'll handle your packages accordingly.

Our package splitting service allows you to break down one large package into several smaller ones. We carefully repackage each item, ensuring they are securely prepared for safe international shipping. Once split, you'll receive separate tracking numbers for each individual package. 

Here are some reasons why you might request for package split :

• Ship to Multiple Addresses: Perfect for sending items to different locations.

• Avoid Extra Shipping Fees: If your package exceeds weight or size limits, splitting it into smaller packages helps avoid oversized shipping charges.

• Comply with Import Regulations: Many countries have limits on the value or quantity of items per shipment. Splitting packages helps you comply with these rules.

• Stagger Delivery: You can split packages to receive certain items sooner or avoid shipping costs for items that aren’t needed immediately.

No. Once you've submitted your request, we will no longer add or remove packages from your shipping request. Adding or removing packages changes the volumetric weight, and it will require us to process the shipment all over again. 

However, you can request re-processing after the initial packing and processing have been completed. Please note that re-processing fees will apply.

Yes, you can request re-processing after you receive the shipping invoice for your initial shipping request. Please note that re-processing fee is based on the shipment's total weight after the initial packing and processing have been completed 

Our re-processing fee is as follows:

• $10 for the first 10 kilograms

• Additional $2 per kilogram for any weight above 10 kilograms