By default we consolidate and re-pack the packages you selected for forwarding to  minimize the volumetric and billable weight. In case you have specific instructions on how to consolidate or re-pack your packages, let us know by adding it in the additional details section of your shipping request. Consolidation takes between 3 to 5 days to process. After a shipping request is  submitted, any additional  request to add or remove packages will be denied as this will change the volumetric weight of the shipment, and our team will have to re-start the process all over again. 

Local retailers often use over sized boxes and excessive padding, which are unsuitable for international shipping. When necessary, we repackage items into appropriately sized corrugated boxes to ensure better protection during transit and to help lower shipping costs. 

When submitting a  'New Incoming Order' or a  'New Shipping Request' you can  add your requests or instructions in the additional details section.

When submitting a  'New Incoming Order' form, you can input 'Inclusions Only' with specific instructions or descriptions of the items you want to discard or keep in the 'Additional Details' box. Additionally, you can send us a message with images indicating which items you'd like to discard or keep. We will get in touch with you for clarifications , if necessary, to make sure we are on the same page. Additional fees will apply for detailed photographs of inclusions, and the cost will vary based on the level of detail requested.

When requesting 'Inclusions Only' you have two choices for processing speed. 

• Standard : 3 to 7 days

• Priority : 2 to 3 days.

Yes. Simply reach out to us thru our membership portal's messaging system to let us know your special instructions and we'll handle your packages accordingly.

Our package splitting service allows you to break down one large package into several smaller ones. We carefully repackage each item, ensuring they are securely prepared for safe international shipping. Once split, you'll receive separate tracking numbers for each individual package. 

Here are some reasons why you might request for package split :

• Ship to Multiple Addresses: Perfect for sending items to different locations.

• Avoid Extra Shipping Fees: If your package exceeds weight or size limits, splitting it into smaller packages helps avoid oversized shipping charges.

• Comply with Import Regulations: Many countries have limits on the value or quantity of items per shipment. Splitting packages helps you comply with these rules.

• Stagger Delivery: You can split packages to receive certain items sooner or avoid shipping costs for items that aren’t needed immediately.

No. Once you've submitted your request, we will no longer add or remove packages from your shipping request. Adding more packages changes the volumetric weight, and it will require us to process the shipment all over again.   However, you can fill up and submit  a NEW SHIPPING REQUEST and we will start processing it separately from your first request.